FAQ
How Do I Place An Order?
To place an order, you have a few options:
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Please place an order in our online store. You can check out with any major credit or debit card.
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Email your purchase order to sales@kaufmanandkaufman.com or fax it to 800-343-6828 for established accounts.
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Note: This option is not available for international customers. For more information on ordering for a global, read this article.
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If purchasing with a check or money order, please send your order and check payable to:
Kaufman & Kaufman, LLC. P.O. Box 24594 Chattanooga, TN 37422-4594
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Bank Wire:
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Contact your asset concierge directly.
Warranty
Payment and Shipping
Secure Ordering & Payment Options
When you place an order at Kaufman & Kaufman, only employees with the proper authorization will view the payment information you provide. In addition, as soon as you click on the Submit Secure Order button at the bottom of our order form, our secure server software encrypts all of your personal information, including your credit card number, name, and address, so that it cannot be read as the information travels across the Internet. As a result, online shopping at Kaufman & Kaufman is convenient and safe!
We are committed to protecting your privacy. We use the information we collect on this site to fulfill your requests and enhance your overall experience. We do not sell, trade, or rent your personal information to others. Your sensitive information will be processed on our secure Web server.
Kaufman & Kaufman welcomes your questions and comments about privacy. Please send an email to sales@kaufmanandkaufman.com.
Thank you for investing with Kaufman & Kaufman. We value your business. If you are unsatisfied with your purchase, we are here to help. Please see the full details below regarding our return policy and process.
Policy Details
You can return your item anytime from the date you received it. Any item from Kaufman & Kaufman can be returned, and no questions will be asked.
For all returns, the only thing you need to include in your package is the purchased item.
Shipping Fees
Kaufman & Kaufman will always pay the return shipping fees on all acquisitions, and the cost will be deducted from your refund. In addition, we deliver the return shipping fees if an item is damaged or not as described.
Contact us Via Email for details at sales@kaufmanandkaufman.com.
Restocking Fees
All returns are subject to a restocking fee of 15%. Exceptions: Kaufman & Kaufman does not charge a restocking fee if Items are damaged and defective or are not as stated on our website. We have a no-hassle and no-questions return policy.
Process Details
To return your purchase from Kaufman & Kaufman, place the item securely in its original packaging, if possible. Please ship your return to the following address:
Attn: Returns
P.O. Box 24594
Chattanooga, TN 37422-4594
USA
Refunds
After receiving your return and inspecting the condition of your item, Kaufman & Kaufman will process your return. We will notify you by Email within 24 hours after receiving and processing the return.
Questions?
If you have any questions concerning our return policy, please get in touch with us at sales@kaufmanandkaufman.com, +1-(800) 798-9636, or visit https://www.kaufmanandkaufman.com.
Thank you for choosing Kaufman & Kaufman.